Support
Help with DX Pro
Email support@hamstream.co.uk. Include the email address on your licence, your order number if it is about a purchase, and the DX Pro version (shown in the title bar).
Common questions
Activate says “no licence for this email”
Check the address is exactly the one you bought
with — the confirmation email shows it. If you bought with a different address by mistake, write to support and we
will move the licence across.
Activate says all my seats are in use
Each seat is one machine. DX Pro lists the machines that
hold your seats. Either buy another seat on the Buy page with the same email, or ask support to
release a machine you no longer use.
I have a new PC
Write to support with your email and order number and say which machine to
release. Then press Activate on the new PC. Reinstalling Windows on the same PC normally keeps the same machine ID.
Does DX Pro need the internet?
Only once, to activate. After that the licence is checked on your
PC. The DX cluster, spotting networks and the remote relay need the internet when you use them.
My radio is not found
Use a wired connection on the same network as the PC and check no other
program has the radio open. See Platforms & radios for which radios are supported today.
Where is my order confirmation?
It is sent from hamstream.co.uk straight after payment. Check your
spam folder. You can see your seats any time on My licence.
Is there a trial?
No. Please use the live demo and read
what is available now before buying.